![]() ![]() To sum up, the problem I encountered did indeed seem to have been a hardware issue associated with the RT cores of the card causing them to fail and a replacement was the appropriate solution.Happened again and got the BSOD file: dxgmms2.sys I am guessing it is over heating, it's hitting about 84 degrees when it happens and there is a 'Copy' spike and GPU drop (Task Manager Performance graphs) at the moment it happens. ![]() I just tested all the RTX titles that had issues and they now have no apparent problems! Today, I received that replacement and I am happy to report that the card seems to be functioning perfectly, so far. He promised that the card would receive an expedited replacement, this time. ![]() I explained the issue to them and the very helpful support specialist issued a new RMA number and provided me with a pre-paid shipping label to send the card to them once again. Surprisingly, I got someone on the phone within a few minutes. Shortly after discovering that the problems still persisted, I called up MSI directly. almost instantaneous crashes whenever RTX was enabled. Unfortunately, regardless of whatever they did, the problem with ray tracing games persisted. Initially, MSI shipped the card back to me about two weeks after I shipped it to them, saying they had "repaired an electrical issue" with the card. System 2: i5 10600K (stock), 1TB NVME SSD, 16 GB DDR Mhz, Gigabyte Z590 AORUS Elite MB, EVGA 650 Watt PSU System 1: Ry(stock), 1TB NVME SSD, 16 GB DDR Mhz, MSI X470 Gaming Plus MB, EVGA 650 Watt PSU The specs for the systems I've used with the card: Have I missed any potential fixes? Is my next move to RMA the card? It would obviously suck to be without a GPU for a month or more, but I paid a premium for an RTX card and I want it to work. I reinstalled it and it had no problems whatsoever with RT. That system also had an RTX card, a 3060. To further corroborate my defective hardware theory, I removed the card and installed it into a completely different system. If it was disabled, the game ran perfectly. Battlefield V would crash instantly if RT was enabled. Sure enough, all had issues: Quake and Bright Memory would each crash in under two minutes. To attempt to confirm this I got a few more RT enabled games: Quake II RTX, Battlefield V, and Bright Memory: Infinite's RT benchmark. I began to suspect that there was some kind of hardware issue with the RT features of the card. Any non-RT games or games that had RT features but they were turned off ran flawlessly. Despite all these attempted fixes, the problems with Control and Metro Enhanced persisted, and even got worse: Control would crash within a couple minutes, Metro crashed after the launch cinematic, right before the main menu would load.Īll these issues only happened when RT features were enabled. Finally, I did a full clean reinstall of Windows. Nothing worked to solve the crashes.Īmongst the fixes I attempted: Adjusting the size of the Page File, turning off all overclocks, turning on/off G-Sync, disabling any overlays, turning off any other running applications, updating the VBIOS, setting PCIE to 3.0, performing a clean system start with no other non-Windows services running, trying other cables (HDMI and DisplayPort)/ports, and more. I contacted Metro's developer's customer support (very responsive, btw), followed all their suggestions, and troubleshot the game via Google searches. I tried messing around with all the settings, DLSS on/off, lower resolution, etc. The game instantly crashed back to desktop and the game's error reporter popped up. I eagerly maxed out all the settings and enabled DLSS, then started a new game. After installation and booting it up, I got to the main menu. Then Metro Exodus Enhanced came along and I definitely wanted to play through that with all the RT bells and whistles. ![]() I set Control aside and didn't think too much into it. "Weird," I thought, maybe just a buggy RT game. These sub 5 minute crashes happened every time - but only with RT enabled. Within 5 minutes of gameplay, Control would freeze, forcing a Task-Manager hard close of the game. It ran well with tuned-down settings at 1080p. I had played through Control on my previous RX470. I was super excited to try out some ray-traced games. I was floored by the performance, 60+ FPS at 1440p. I was lucky enough to nab a 3070 at my local Microcenter just over a month ago – an MSI Ventus 3x. ![]()
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